Frequently Asked Questions - (FAQ)

Payments 

What forms of payment do you accept?

A: We accept all major credit cards/ debit cards (Visa, American Express, Master Card, Discover Card), Paypal and Afterpay. All purchases are immediately billed and will show on your credit card statement as ‘Core Intentions’.

Do you accept Paypal?

A: Yes, we do accept Paypal. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account.

 

Shipping Policy

 How long does it take for me to get my shipment?

A: All shipping items are sent via USPS within 5 - 7 business days after the order is processed, unless otherwise noted. Most packages arrive within 5 - 12 business days. Tracking information is automatically emailed to customer once shipped. All Orders are processed within 3-5 business days of placing the order, then shipped to the customer. Packages are mailed from Milwaukee, Wisconsin.

 

Do you ship internationally?

A: We do not ship internationally at the moment. Only domestic shipping.

 

How do I handle lost or stolen packages?

A: If we have shipped your order already and the address that you provided at checkout is different, YOU are responsible for any loss/stolen packages and/or return/re-shipping fees.  If the address is different, Please email us at hello@shopcoreintentions.com

 

What if my package is damaged or does not arrive?

A: Most items are carefully packaged & secured in crinkle paper during shipment to avoid shipping damages. Items will arrive in a Core Intentions box. If there are any shipment damages, the incident must be communicated to hello@shopcoreintentions.com within 48 hours of confirmed delivery. If an item does not arrive within the allotted time frame, please contact us via email for resolution.

  • Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handled through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.
  • If you have had issues with the postal service, we strongly encourage you to add insurance to your shipments. You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact us via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance cannot be added.

Return & Damage Policy

Effective:  8/1/2021

Discounted/Sales/Clearance items are final sale.

Returns: If for any reason you are not happy/SATISFIED with your purchase, you must contact us to initiate the return of your merchandise within 3 days of the delivery of your product, as we will send you a return label. After which, you have an additional 3 days to physically return the item(s) back and provide us the tracking number for a store credit ONLY.

After 3 days from the point of delivery, no returns/exchanges shall be accepted. Please return items in original condition (unworn, unaltered) with the tags attached. Items that do not meet these criteria will be denied and returned to sender at SENDER’S expense.

Buyer is responsible for contactinghello@shopcoreintentions.com to initiate return process.

 

Buyer is responsible for charges with shipping item(s) back.

Orders that are processed through Afterpay will still be billed the 4 payments. The return is processed on a store credit for the amount paid, it does not cancel out the After Pay payment arrangement. 

Damages:  If your purchase arrives damaged, you must contact us within 48 hours of the delivery of your product with pictures that clearly show the damage to the product. Based on the damages:

  • A ) We will send a pre-paid return authorization label to allow you to return the item(s) back to us within 3 days of receiving the pre-paid label. Once received, we will fix the item and mail it back to you free of charge.
  • B ) Or, based on the damage shown in the picture,  we will send a replacement of the damaged item if it is still available. If the item is not available we will issue a store credit of the amount paid.

 Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.

Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What we collect

We may collect the following information:

  • Name and phone number 
  • Contact Information including email address 
  • Demographic information such as post code, preferences and interests 
  • Other information relevant to customer surveys and or/offers. 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: ·    Internal record keeping. ·    We may use the information to improve our products and services. ·    We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. ·    From time to time, we may need to use your information to contact you for order update purposes. We may contact you by email, phone, fax or mail. ·    We may use the information to customize the website according to your interests. ·    We may provide your information to our third party partners for marketing or promotional purposes. We will NEVER sell or misuse your information.

 

Cancellations

There are no cancellations on already placed orders.